-
Why, when I am using the web client do I not see, nor am I able to send, long
text messages (more than 70 characters)?
Answer
-
Why does the presenter's audio stop and a red X appears over the talking bubble?
Why do I see an hourglass with a red X over it when a presenter is speaking?
Answer
-
Why, when I upload a new version of an existing PowerPoint presentation, under
the same name as the previous version, I do not see the changes in the slides
when they are displayed?
Answer
-
Why, when I enter a room and try to talk does my microphone not work and I only
see an image of a hand being held up? I know my microphone works because I
tested it immediately before entering the room.
Answer
-
Why, when I test my microphone one day it works
and the next day it doesn't?
Answer
-
Why do people in the room hear a clicking sound on
my microphone when I speak? How can I get rid of the clicks?
Answer
-
When I test my speakers using the utility you provide (echo.exe),
they work fine. However, when I connect to your web client I get no sound.
Why?
Answer
-
How to Turn the JAWS Progress Bar off
in a Conference Room?
Answer
-
How do I
troubleshoot problems with my microphone?
Important note. Often, there are multiple microphones installed on a
single PC. On occasion you may not be aware that this is the case. PC
webcams have built-in microphones. Some displays have built-in
microphones. Most laptops have built-in microphones. Make sure that your
headset microphone is the default microphone and not any of the others.
Having another microphone selected will appear as though your headset
microphone is not working, when in actuality, it works just fine. It
just needs to be selected as your default microphone. To help insure
that this is the case, unplug your headset, exit the room, plug in your
headset and then re-enter the room. Depending upon your PCs sound
settings, this can force your PC to recognize your headset microphone as the
default microphone and resolve the problem.
-
Why does the microphone
volume on my Vista system change by itself, or unexpectedly, sometimes?
Answer
-
Why,
does our microphone
stop working in the room and/or we cannot hear people speaking in the
room when we log into a conference room and then not use the PC/room for
a period of time?
Answer
-
Why do I get an error
message when trying to download your Plug-In?
Answer
-
Can you point us to Diagnostic Utilities designed to help us trouble-shoot
our PCs?
Here they are
-
Where can I purchase a headset and what should I purchase?
Here's the answer
Do you have a utility that enables me to test my microphone, speakers, and Internet connection?
Yes. Click
here
I receive an error when trying to upload a document using your Document
Center.
What can I do to fix the problem?
Answer
I receive a Vista message indicating
that you need administrator privileges to use the Document Center.
What can I do to fix the problem?
Answer
What are the Keyboard Shortcuts for IDEAL Conference®?
Here they are
-
Why does IDEAL Group recommend,
strongly, against using
using videos, or streaming video webcasts?
Answer
-
My Windows 2000 system will not connect to the conference room. Any idea
why?
Windows 2000 does not come with GDIplus (a windows component). For
your convenience you can install it by
clicking on this link.
This resource contains the names of real-time captioning services our customers
have used. It is not all inclusive. We make no recommendations. If you are an IDEAL Conference customer,
and have additional company names to add, please send them to
steve.jacobs@ideal-group.org
and we will add them to the list below.
